FAQs

PREORDER ITEM

For preorder items, usually it takes 2 weeks (Malaysia) and 3-5 weeks (International) to arrive at your doorstep. In case of any unusual delay due to any unforeseen circumstances, we will notify you via email. 

SHIPPING & DELIVERY

We ship worldwide via registered mail, unless stated otherwise.

For Malaysia, orders above RM150 are FREE DELIVERY.

For orders below RM150, delivery fee of RM8 for West Malaysia and RM12 for East Malaysia is applicable.

For International shipping, orders over RM250 are FREE DELIVERY. For orders under RM250, there is a flat rate delivery charge stated as below. 

International Mail 

Singapore     Brunei     Cambodia     Hong Kong     Laos     Myammar     Philippines     Thailand     Indonesia     Vietnam

Standard shipping (without tracking) - RM20

Standard shipping (with tracking) - RM25

Shipping is free of charge for orders above RM250. 

Track your parcel on Pos Malaysia website here.

International Mail (Rest of the World)

Standard shipping (without tracking) - RM30

Standard shipping (with tracking) - RM35

Shipping is free of charge for orders above RM250. 

Track your parcel on Pos Malaysia website here.

 

Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. If you wish to have your order to be sent elsewhere, kindly email us as soon as the order is placed, and we will make the necessary amendments.

Each order is carefully inspected and packaged within a gift box. As part of our go green plan, your receipt will be sent via email and not included within the parcel.

If you have pre-ordered item/s within your order, it will be placed on hold and shipped altogether when the item/s is ready (within the timeframe stated on the preorder section).

PRICING & PAYMENT

We offer two types of payment right now, PayPal, Credit card and Local Bank transfer. 

Prior to confirming your order, kindly review the total amount and content(s) within your cart.

 

RETURN & EXCHANGE POLICY

All orders are carefully packaged and checked prior to shipping. Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. Note that we are only able to provide refunds under limited circumstances.

Credits or exchanges are only offered in certain circumstances where reasonable but do contact us with your request within 48 hours of receiving your order so we can resolve any issues efficiently. Exchanges will need to be shipped back to us within 7 days of receipt. Customers are obligated to pay for the shipping fee.

We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company.

SIZE GUIDE

Most of our necklaces, bracelets and rings are adjustable, unless stated otherwise. Measurements for all products are stated within the description section of the item. Note that the width and height are taken from the widest or tallest part of the product to give you the best indication of its size. 

JEWELRY CARE

Our jewelry is made of stainless steel, silver925, 18k gold plated, platinum steel, alloy metal, etc, stated in the product details.

Certain jewelry that are made of platinum steel or silver925 are tested to be highly water resistant, however try to avoid contact with water to prolong the life span.

For alloy metal, the color may naturally wear out over time. Keep the piece dry at all times and way from humidity and prevent contact with any alcohol content substance for instance perfume  

We provide a soft cloth, you may use it to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue. If your jewelry comes into contact with water, it is recommended that you dry it, as moisture can damage surfaces and cause them to rust or become pitted.

GIFT SERVICE

For every order, we will provide the sufficient number of boxes that can fit the jewelries. If you require boxes for every piece of jewelry, please state in the note during checkout.

It comes with box, ribbon, soft cloth.

For order above RM100, we will give our signature premium signature pouch to every piece of jewelry.

TERMS AND CONDITIONS

  1. All sales are non-exchangeable and non-refundable.

  2. We will not be able to cancel an order once payment is confirmed.

  3. We will not be responsible for lost mail if customer does not opt for Registered Postage with tracking service.

  4. In case of a lost mail of registered parcel, we will claim the parcel value from shipping company on your behalf, and the proceeds will be paid to you. Please note that the maximum value claimable might be less than the parcel value depending on shipping company coverage.

  5. We accept return for refund or exchange only for wrong items delivered or items damaged in transit.

  6. We have full discretion to make the final decision for any replacement or refunds.

  7. We do not issue cash refunds.

  8. All images and intellectual property of Chel by c are not to be replicated in any manner.

  9. All terms and conditions are subject to changes, amendments, insertions or deletions at any time, and without prior notice.